Terms
and Conditions, Board To The Extremes |
Please read these terms and
conditions as they relate to your use of the BoardToTheExtremes website and the
placing of orders by you. You should only continue to access the website and/or
place orders if you accept these terms and conditions. Who are we? Customer service: How can you contact us? How do you order? Pricing How can you pay? How and when do we deliver? Can covers be delivered to a different address to your own? How much is delivery? Specification of our covers Can you cancel the order or return the cover? Data privacy and protection - How do we use your data? Intellectual Property including Copyright Technical issues Limit of liability and statutory rights Governing law Who are we? Our business, BoardToTheExtremes, is a partnership established by Mark Morley. We pride ourselves on being a private business supplying custom made covers for surfboards (and other valuable possessions) directly to you the public. Although we are based in Devon, England, we can supply covers throughout the UK, Europe and worldwide. back to top Customer service: How can you contact us? You can contact us by email or phone with any questions or queries. BoardToTheExtremes 7 Majorfield Road Topsham, Devon EX3 0ES England Tel: +44 (0)1392 203611 or +44 (0)7852 465415 Email: info@boardtotheextremes.co.uk If you have a query or complaint we aim to review and acknowledge it by email, phone or letter as soon as possible usually within 2 working days. back to top How do you order? All the cover types listed on the BoardToTheExtremes website are subject to availability. Each cover is individual and custom manufactured to order from a specific material. If we cannot fulfil an order to your specification, in part or in full, we will contact you to update you and suggest an alternative or replacement colour or material. To order online, simply select and add items to the basket. When you have finished shopping and your basket is "full" click on the "Buy" button. You will then be taken through the contact details and payment screen on a secure server. Before submitting your order we ask you to read and agree to these terms and conditions and confirm your acceptance of them. You will receive by email an acknowledgement of receipt of your order with a unique order number which should be quoted in all communication with us. We will then ensure that we can fulfil your order and either dispatch the cover to you or contact you to confirm our acceptance of your order pending dispatch. Please note: the simple automatic acknowledgement of your order does not constitute a contract between you and us. A binding contract of sale of goods between you and us comes into effect upon confirmation of the order by us or at the latest once manufacture of the custom cover begins. Work will commence on the manufacture of your custom made cover 48 hours following receipt of your order. As your cover is custom made you have no statutory legal right to cancel the order once placed. However, we recognise that you may have changed your mind overnight, so provided we have received written cancellation by email within 48 hours of your order you may cancel for a full refund. PLEASE NOTE: this grace period is fixed and absolute and cannot be extended once manufacture has started - no exceptions! back to top Pricing All prices are quoted in £pounds sterling but exclude delivery charges. We are not currently registered for VAT. Prices quoted on the website are subject to change and are indicative only. If we have mistakenly under priced a product we will not be liable to supply that product at the stated price: we will contact you to notify you of our mistake and amend your order for your confirmation. back to top How can you pay? Payment can be made by credit or debit card (excluding American Express) online via Barclays Merchant Services. We use industry standard secure encryption technology to protect your payment details. We will not process an order until we have received full payment in cleared funds. back to top How and when do we deliver? BoardToTheExtremes aims to commence manufacture of the covers two working days following receipt of order and full payment. We aim to dispatch orders received and fully paid within 20 working days. Please note that in practice delivery is often within 5 working days. We are unable to guarantee delivery times, but please contact us if you have a special request. In the UK, we usually use Parcelforce to deliver your finished cover to the address specified by you in the order form. Parcelforce or another carrier may require a signature. If a signature is obtained we will be entitled to assume that that person is authorised by you to receive the products. This service also allows us to track your order. At the time of delivery you or someone on your behalf must ensure that you are available to receive the products. If Parcelforce or another carrier returns the products to us we reserve the right to charge additional delivery fees. Where the product is delivered (or attempted to be delivered) in accordance with this procedure and your prior instructions, we will not make any refund. Risk of loss and damage of the cover passes to you upon delivery made in accordance with our procedure and your prior instructions, if any. Title (legal ownership) to the covers passes to you on delivery. Upon delivery you must inspect the covers within a reasonable time and notify us immediately if you have any quality or other issues; you will be deemed to have accepted the goods within 24 hours following delivery, and we will treat the cover as described, of satisfactory quality and fit for its purpose. back to top Can covers be delivered to a different address to your own? That depends! Sadly due to the high incidences of fraudulent card use, if it is your first order we can usually only deliver to the cardholder's address. This is a requirement of our payment provider to protect our customers against fraud. For subsequent purchases we may be able to deliver to a different address (for example, as a gift) if you contact us by telephone or email. back to top How much is delivery? We deliver worldwide. Delivery costs are set out in your shopping basket depending on the location. For orders outside mainland UK you may want to contact us to discuss your estimated delivery time. back to top Specification of our covers We have tried to ensure that all images and descriptions of size, style and colour are as accurate as possible. Please note that the images are for illustration purposes only and may not necessarily represent precisely the actual products or materials supplied to you. Even using the best studio lighting, it can be very difficult to show the entire cover accurately from all angles and your computer monitor may not represent the colours in the same way. If you would like to know more about a particular colour, please contact us for further details. back to top Can you cancel the order or return the cover? BoardToTheExtremes are confident that we can meet your high standards and expectations, so we hope you have no reason to return your cover. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you. We recognise that a custom made cover is a very personal and subjective purchase. If you change your mind you can cancel your order for whatever reason by emailing us within 48 hours following order. (Please note that the legal right to cancel within 7 working days which applies to some other online purchases does not apply to the purchase of covers from us as the cover is custom made to meet your personal requirements. Where products supplied are damaged, incorrect or faulty and you have notified us within 24 hours of delivery of the order, we will either replace the product or issue a full refund to you if we are satisfied that we are at fault. We may request that goods be returned at your cost for inspection prior to agreeing any refund. Please return in the original packaging. You must return the goods to BoardToTheExtremes by Parcelforce (insured and trackable for your benefit). We will of course refund any delivery costs in returning the cover if the cover is confirmed to be faulty, damaged or incorrectly supplied. Where a refund is made this will be paid as soon as possible, but no later than 30 days from notification. To discuss any return of covers we recommend that you follow our returns procedure by first contacting us by email or telephone on +44 (0)1392 203611 or +44 (0)7817 320273 to obtain a returns authorisation and alert us to the return. back to top Data privacy and protection - How do we use your data? We hate spam and unsolicited mail and contact as much as you! BoardToTheExtremes are committed to safeguarding the privacy and confidentiality of our customer data when you visit or place orders through www.boardtotheextremes.co.uk. Although BoardToTheExtremes is not required to be registered under the Data Protection Act 1998, all your data is held, collected and used in compliance. More information on privacy can be found at www.dataprotection.gov.uk. All customer data is held in strict confidence. Unless you have provided us with express consent to do so, we never provide or sell your personally identifiable data to any third party, other than where we release it to a third party for the purposes of fulfilling your order (eg delivery) or for credit control purposes. Like any business we may contact you to tell you about any of our own special offers, initiatives or promotions which BoardToTheExtremes thinks you might be interested in. If you want to be taken off this mailing list just let us know by contacting us by any of the methods listed above. We aim to comply where applicable with best practice including the Code of Practice of the Direct Marketing Authority which can be found at www.dma.org.uk. Anonymous information may be collected from visitors to our website, for example, the number of visitors, which pages they visited and for how long. We also use "cookies"; this allows us, for example, to keep track of the contents of your shopping basket and store delivery addresses. back to top Intellectual Property including Copyright All intellectual property rights in the covers and the website including the designs, look and feel, graphics, text, photographs, images and these terms and conditions are reserved and © copyright of BoardToTheExtremes unless expressly stated otherwise. BoardToTheExtremes is a trading style and mark of the BoardToTheExtremes business. Please respect the effort, time and costs that we have put into taking our quality images. You may only download the materials on the website for the purpose of completing your purchase. Any unauthorised use of our designs, content, photographs and images by third parties will be referred to our lawyers for enforcement. back to top Technical issues BoardToTheExtremes aims to ensure that our website is fully operational and free from errors and that you enjoy uninterrupted enjoyment of the website. Sometimes there will be technical issues beyond our control. We make every effort to ensure the accuracy and availability of the information displayed on the website, but we cannot be held responsible for losses which you may incur in reliance upon this information or availability. back to top Limit of liability and statutory rights Here is our small print! BoardToTheExtremes' liability to you shall be limited in contract and/or tort to the value of your order only. Neither BoardToTheExtremes nor our agents, affiliates, partners, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from your use of our website or the placing of an order. We will not be liable under these express terms and conditions or by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law, or any tort, liable for any loss of profits or revenue, business, loss of goodwill or reputation, loss of anticipated savings, loss of data, loss or expenses payable by you to any third party or any indirect or consequential or special loss or damage. We take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we exclude all liability for losses resulting from unauthorised access to information provided by you. Nothing in these terms and conditions shall operate or is intended to operate to exclude our liability for death and personal injury arising as a result of our negligence. (This is a statement we are required to make by law!) As a consumer, your statutory rights remain unaffected by these terms and conditions, but please remember that you are ordering a custom cover made to your specifications. back to top Governing law Our terms and conditions are governed by English law. Changes These terms and conditions may be varied by us from time to time, but we will advise you of any changes which would apply to your next purchase by posting the changed terms and conditions on the website. If you do not wish to accept the new terms and conditions you should cease using our website or not place a further order. If you continue to do so, after the date on which the changes come into effect, your continued use will indicate your agreement to be bound by the new terms and conditions. back to top [Version 1.2 - September 2006 - © 2006 Mark Morley at BoardToTheExtremes /Truelegal]
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